Technical Support Specialist

Technical Support Specialist

📍Remote, CEST & EEST time zones

🦜At COLIBRIX ONE , we’re building advanced payment technologies for PSPs, EMIs, and neobanks across the EU and the UK. We're a licensed EMI, a principal member of Visa and Mastercard – and we’re looking for talented professionals who are ready to shape the future of fintech.

Responsibilities
🔵Provide timely technical support to internal teams and partners regarding system monitoring and service stability
🔵Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager
🔵Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed
🔵Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)
🔵Administer Linux servers: logs, access control, services, cronjobs
🔵Document recurring issues and solutions in Confluence
🔵Work with REST APIs to integrate with third-party systems
🔵Participate in a 24/7 shift rotation, including nights and weekends

Qualifications
✅1+ years of experience in technical support, operations, or system administration
✅Strong command of the Linux CLI, logs, services, file permissions, and networking
✅Experience working with monitoring and alerting systems
✅Understanding of incident and problem management (ITIL or Jira workflows)
✅Basic skills in Python scripting
✅Experience with Telegram, Slack, or Jira bots is a strong plus
✅Understanding of REST APIs
✅Excellent written and verbal communication skills in English and Russian
✅Willingness to work in a shift-based environment (including on-call)
✅Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms

Nice to have:

🔵Experience in FinTech, acquiring, or payment systems
🔵Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger)
🔵Hands-on contributions to automation or monitoring in production environments

What we offer:
🔵Opportunity to shape the future of fintech solutions within a growing company
🔵A collaborative and supportive team environment
🔵English and Spanish language classes
🔵Continuous learning and development opportunities to enhance your skills and career growth
🔵Flexible work arrangements to support work-life balance

📩 Interested? Apply now