Customer Support Agent

Customer Support Agent

Company: Wert

Wert provides fiat payments for crypto projects, seamlessly integrated into Web3 platforms. It enables users to pay with traditional payment methods, bridging the gap between fiat and blockchain. Fully licensed in the US and EU, Wert has offered fiat connectivity, compliance and regulation since 2020.

Responsibilities:

- Communicate with users from all over the world via live chats, emails and help centre content
- Timely alert the team about possible bugs or product glitches
- Gather user feedback and concise feature requests for the product team
- Investigate user problems and help the team locate and fix issues
- Detect patterns in user behaviour, analyse data and group users
- Use AI to adjust the product for user groups and set rules accordingly

Requirements:

- Strong analytical skills
- Talent for turning chaos into systems
- Eagerness to learn everything about web3, blockchains and payments
- Impeccable written and fluent spoken English
- Great communication skills and empathy; understanding of cultural differences
- Quick thinker who likes getting to the root of issues

Benefits:

- Compelling web3 project and opportunity to work with top companies that use Wert
- Flexible working hours and flat organisation with no bureaucracy
- Opportunities to grow in any department; salary grows as you grow
- Remote work
- Compensation: $30k

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