VIP Account Manager

#vacancy
🎰 VIP Account Manager (iGaming) | LATAM

We're looking for an experienced and driven VIP Account Manager to join our iGaming team! 🌎 High-level, client-facing role focused on the VIP and pre-VIP player segment in the LATAM market. 💎

🔑 Responsibilities:
— Identify and develop pre-VIP players into full VIP status through personalized engagement strategies
— Build and maintain strong, trust-based relationships with current VIP players
— Monitor and manage each player's progression through loyalty levels
— Proactively identify churn risks and implement timely retention measures
— Analyze financial and product metrics across your assigned portfolio
— Manage bonuses, benefits, and personalized offers to maximize LTV
— Serve as the primary point of contact for VIP players, delivering a white-glove experience
— Collaborate with CRM, product, and finance teams to align incentives with business goals

✅ Requirements:
— 3–4+ years of experience in gambling/iGaming, specifically with VIP players
— Strong understanding of GGR, NGR, LTV, churn rate, and other key metrics
— Proven ability to manage client relationships and drive upsell/retention
— Spanish C1+ — mandatory (primary language for LATAM players)
— English B2+ (internal company communication)
— Experience managing bonuses, promotions, and loyalty programs

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