Offboard Operations Expert

Offboard Operations Expert
Oyster

📍 EMEA (UTC+0 to UTC+3), including Poland, Portugal and Spain
🏠 Format: Fully remote

Compensation (annual):
— Poland: PLN 147,000–180,000
— Spain: €37,000–42,000
— Portugal: €29,000–38,000

About the company

Oyster is a global employment platform helping companies hire, pay and manage employees internationally. The company operates as a fully distributed team across 60+ countries.

Responsibilities
— Manage standard and complex employee offboarding cases, acting as the primary contact for customers and employees
— Coordinate with HR, Legal, Finance, Product and Customer Service teams
— Lead small bulk offboarding projects involving 5+ employees
— Handle sensitive employee transitions, complex inquiries and escalations
— Maintain accurate employee data and case documentation
— Meet service delivery targets, including SLAs and customer satisfaction metrics
— Contribute to process improvements, internal knowledge bases and team learning

Requirements
— 3+ years of experience in customer service or customer-facing operations, with a strong HR or People Operations background
— Experience managing complex employee lifecycle cases and bulk workflows
— Experience supporting employees or customers across multiple countries
— Knowledge of EMEA employment practices is strongly preferred
— Strong communication, problem-solving and stakeholder management skills
— Ability to manage multiple cases independently in a remote environment
— Interest in AI and workflow automation
— Fluent English

Benefits
— 40 days of annual paid time off, including holidays and vacation
— Fully remote working environment
— Mental health support through Plumm
— Monthly wellbeing allowance
— At least 3 months of paid parental leave
— Home office equipment stipend

LinkedIn post

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