MT4/MT5 Customer Support Engineer

#vacancy 🔥 We are hiring in Limassol, Cyprus! 🔥
Spotware Systems is looking for an experienced MT4/MT5 Customer Support Engineer to join our growing team on-site in Cyprus 🇨🇾
If you have a strong background in FinTech or Brokerage support, love getting to the root of complex technical issues, and want to work with large-scale trading products — this role is for you!
📍 Key Details
Location: Limassol, Cyprus (Full Relocation Package provided)
Format: On-site / Office-based
Schedule: Full-time, 24/6 rotating shift schedule (after training period)
🛠 What You Will Do
Provide high-quality B2B technical and functional support to clients and internal teams.
Investigate and troubleshoot complex issues using SQL, system logs, and app-level analysis.
Diagnose platform-level issues involving MT4/MT5, plugins, gateways, and liquidity bridges.
Collaborate with developers, internal teams, and 3rd-party providers to drive issues to resolution.
Create and maintain clear technical documentation for internal and external use.
🎯 What We Are Looking For
3+ years (or 4+ years) of technical support experience in a Forex / FinTech / Brokerage environment.
Solid knowledge of MT4 / MT5 platforms (Manager & Admin levels), plugins, and gateways.
Hands-on experience with liquidity bridges (oneZero, PrimeXM, Centroid, etc.).
Practical SQL skills (writing, debugging, and analyzing queries for troubleshooting).
Strong OS and application-level support skills.
AI-Augmented mindset: You actively use AI tools in your daily workflow to work smarter and faster 🤖
Fluent in English (written & spoken).
Nice to Have: ➕ Experience with API integrations
➕ Knowledge of the FIX protocol
➕ Basic scripting or programming skills
🎁 Benefits & Perks
Competitive salary & regular performance reviews.
🚀 Full Relocation Package
Private medical insurance & partial sports/wellness compensation.
🏢 Great office perks: fresh fruit daily, pizza Wednesdays, Friday snacks, and free Greek language classes.
Welcome Baby Bonus & Birthday vouchers.
📥 Interested?
Apply 👉 to контакт скрыт
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