Customer Support Specialist (Level 2)

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Company: paytech
Location: Limassol
Format: Full-time, office / hybrid
Position: Customer Support Specialist (Level 2)

paytech is looking for a Customer Support Specialist (L2) in Limassol!
paytech is a fast-growing fintech company transforming the way online payments work.
We offer a lot of freedom and great opportunities for professional growth within the team.

🍇 __What you will do:__
✔️ Resolve complex customer technical issues end-to-end, providing clear updates throughout the process;
✔️ Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis;
✔️ Reproduce reported issues in test environments and escalate bugs to Engineering;
✔️ Assist with internal testing of new features, AI, and releases;
✔️ Document solutions and contribute to the internal knowledge base;
✔️ Support and mentor junior agents.

🍇 __What we expect:__
✔️ English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus;
✔️ 1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment;
✔️ Strong understanding of APIs, payment systems, and basic SQL/database queries;
✔️ Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users;
✔️ Strong team collaboration skills;
✔️ Ability to manage multiple tasks and priorities in a fast-paced environment.

🍇 __What we offer:__
💫 Competitive salary package and performance-based bonuses;
💫 Clear career progression path toward senior technical or product-related roles;
💫 Sports and lunch compensation;
💫 Ongoing technical training and professional growth opportunities;
💫 Work equipment tailored to your needs (Mac / Windows / Linux);
💫 Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view;
💫 The option to work in a hybrid format after the probation period;
💫 Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.

🍁 Contact for CVs and questions: контакт скрыт