Customer Support Representative

Customer Support Representative

Employment type: Full-time/Company: Swapped.com

Join a lean team of ~30 people worldwide dedicated to making buying, selling, and moving crypto easier. Swapped.com helps make being on-chain simpler and has onboarded 2M+ users across 150+ countries, integrating with partners like Polymarket, Trust Wallet and Brave Browser.

Open to candidates in Canada, Europe, North America, and the UK.

Responsibilities:

- Provide customer support to customers and merchants across Swapped's products
- Investigate and create bug reports for the technical team
- Review orders to detect and prevent payment fraud and suspicious activity
- Liaise regularly with the support team and other departments about updates, issues and suggestions

Requirements:

- 2–3 years in customer support or customer success, ideally within fintech, crypto, or a payment service provider
- English fluency; excellent written and verbal communication
- Strong attention to detail with an analytical mindset
- Proactive and able to work independently and remotely
- Experience using cryptocurrency

Nice to have:

- Experience with non-custodial crypto models
- Experience within startups or fast-moving working environments
- Experience within iGaming

Benefits:

- Competitive salary €28,500–€33,000 per year
- Yearly performance-based bonus (1–2 months’ salary)
- Yearly company trip to meet the team in person
- Fast-paced, low-bureaucracy environment that rewards results
- Work fully remotely or join in-office in St Julian’s (Malta), Aarhus (Denmark), or Vilnius (Lithuania)

📩 Apply