1st Line Support Engineer

#vacancy #ITSupport #ServiceDesk #FirstLineSupport #Limassol #CyprusJobs #ITJobs

🚀 We are hiring: 1st Line Support Engineer

📍 Limassol, Cyprus | Onsite
💰 Salary: up to €3,500 net

We are looking for an experienced 1st Line Support Engineer to join our Internal IT team.

🔧 Responsibilities:

• Provide first-line IT support via Jira Service Management
• Support laptops, mobile devices, VPN, printers, meeting-room and office equipment
• Troubleshoot Wi-Fi, LAN, internet connectivity, DNS and basic network issues
• Administer Google Workspace, user accounts, licences and access
• Support onboarding, offboarding and role changes
• Manage IT assets and coordinate equipment purchases
• Work with local IT vendors and service providers
• Escalate complex issues and improve support processes

🎯 Requirements:

✔️ 2+ years in IT Support / Service Desk
✔️ Experience with ITSM tools (Jira, ServiceNow, Freshservice, etc.)
✔️ Experience with Google Workspace or Microsoft 365
✔️ Strong macOS and/or Windows knowledge
✔️ Understanding of Wi-Fi, LAN, VPN, DNS and network troubleshooting
✔️ Strong communication and problem-solving skills
✔️ Strong English and Russian

➕ Nice to have:

• Experience with MDM, EDR or endpoint management
• IAM, SSO or SaaS administration
• Basic administration of switches, routers, access points or firewalls
• Scripting or automation: PowerShell, Bash, Python, APIs or low-code tools
• Experience in fintech, payments or another regulated environment
• Knowledge of PCI DSS or ISO 27001

🌟 Why Join Us:
• Fast-growing fintech environment
• High ownership & real impact
• International team & modern office
• €3500 net salary
• Work in Limassol

📩 Interested? Send your CV via DM!