Инженер сопровождения BSS-платформы

Ищем инженера сопровождения BSS-платформы в продакшене.

TMT BSS
Локация: не РФ/РБ
Expected Duration: Long-term

The following project activities are requested:

Availability & Reliability Management
• Perform daily health checks and monitoring
• Monitor key technical and functional flows, ensure they are enabled and reported, and manage/report according to KPI/SLA
• Provide technical and functional support for Production

Backup & Recovery
• Coordinate and execute backups/restores
• Ensure Backup and Retention Policy is in place
• Ensure BCP is in place

Capacity Management
• Monitor and tune application performance
• Execute scaling rules
• Ensure Auto Scaling is enabled through CI/CD

Change Management
• Adhere to the client Change Process
• Perform validation and verification before and after changes
• Participate in change and release processes

Environment Management
• Perform Production CI/CD deployments
• Maintain synchronization between Non-Prod and Prod instances, including data refreshes

Incident Management
• Perform end-to-end incident triaging and resolution within SLA
• Ensure Incident Response within SLA
• Meet First Time Resolution SLA
• Focus on workarounds and follow through Problem Management for recurring issues
• Drive P1/P2 incidents with a focus on lowering MTTR

Problem Management
• Conduct Root Cause Analysis
• Drive Problem Ticket resolution within SLA

Security Management
• Follow security policies in all NC activities

Service Request Management
• Adhere to Service Request SLAs

По вопросам и резюме: контакт скрыт

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Контакт: контакт скрыт

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