Analytics & Insights Analyst / Senior Analytics and Insights Analyst

BA Cityflyer Analytics & Insights Analyst
Reference 12316 Closing date 2/10/2026 Brand BA Cityflyer Career area Head Office Contract type Permanent Full Time Location London Gatwick Download job description
BA Cityflyer is an airline with a difference. Yes, we’re part of the British Airways family and take great pride delivering the same impeccable customer service. However, we also do things in our own, unique way.
We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. It’s a place where you’ll really get to know your colleagues and become part of a close-knit team.
You might also get to know our customers too, some of whom fly with us weekly, or even daily. In fact, our diverse and dedicated team really feel like they’re part of a family when they join us.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Cityflyer is yours to make.
This is an airline where your original personality and skills will really shine through.
The role:Analytics & Insights Analyst
Salary dependent on location:
- LON: £44,900 – £49,826
- MAN: £40,230 – £44,751
You'll be joining the Subsidiaries Analytics & Insight team, supporting both BA Cityflyer and BA Euroflyer. The team plays a vital role in helping the businesses make better operational and commercial decisions by transforming data into actionable insight, developing reporting, analytical and AI solutions, and supporting key strategic initiatives that drive performance across the airlines.
What you'll do:
- Analyse data to provide actionable insight, recommendations and decision support.
- Undertake ad-hoc analysis to answer business questions and investigate performance issues.
- Build, maintain and enhance reporting, dashboards and analytical models.
- Support strategic projects by providing analytical expertise and evidence-based recommendations.
- Present findings and insights to stakeholders across the business.
- Deliver high-quality management information to support decision-making.
- Support planning and forecasting activities.
- Work with operational, airport and commercial datasets to identify opportunities and improve performance.
What you'll bring to British Airways:
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills, with the ability to explain complex information clearly.
- The ability to combine data analysis with commercial and operational understanding.
- Stakeholder management and relationship-building skills.
- The ability to manage multiple priorities and projects simultaneously.
- Motivation and drive to deliver high-quality outcomes.
- Curiosity and a desire to learn, develop new skills and investigate the story behind the data.
- A collaborative approach and willingness to learn from others and share knowledge and best practice.
- Professionalism, integrity and a strong focus on safety, security and customer outcomes.
Your experience:
Essential
- Numerate degree or equivalent relevant experience.
- Experience using Excel, SQL or similar analytical tools.
- Experience working with data visualisation and reporting tools.
- Strong written and verbal communication skills.
- Experience analysing data and translating findings into recommendations.
Desirable
- Experience using Python.
- Experience building AI agents.
- Knowledge of British Airways systems and data sources.
- Experience in Revenue Management, Finance or a related analytical discipline
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
On top of your basic salary, you’ll receive:
- A range of salary sacrifice schemes: electric vehicle scheme, cycle to work scheme
- Health Cash Plan
- Gym & retail discounts
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on worldwide British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At BA Cityflyer you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At BA Cityflyer we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA Cityflyer as we continue to connect Britain with the world and the world with Britain.
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