TechOps SAAS Engineer

#TechOps #SRE #FinTech #RemoteJobs #Python #Grafana #AItools

Vacancy: TechOps SAAS Engineer (Middle+)

We’re looking for a proactive TechOps SAAS specialist who enjoys solving complex issues and uses AI as a daily tool.
Location: Remote (preferably close to GMT+3 timezone)
Team language: English

Key Responsibilities:
• Resolve customer technical issues end-to-end (Helpdesk + Slack) within SLA
• Conduct root cause analysis with Grafana, Datadog (logs, metrics, traces)
• Build monitoring dashboards and proactive alerts
• Write Python scripts for automation and bulk operations
• Actively use AI (Claude, Cursor, ChatGPT) to accelerate troubleshooting

Must-have:
• Strong daily experience with LLMs and prompt engineering
• Hands-on with Grafana/Datadog (building dashboards & alerts)
• Python scripting + solid understanding of distributed systems
• 2+ years in TechOps/Technical Support (FinTech/Forex/Crypto is a plus)
• Excellent English (C1+)

If you’re a technically curious problem-solver who enjoys fast-paced environments and wants to work with modern AI tools in a real FinTech product - send your CV:
telegram: @Rita_RS
email: m.sinelnikova@getit.agency