Revenue Operations Specialist

Revenue Operations Specialist
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Revenue Operations Specialist
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity, and courage of a small business owner. There's something profoundly rewarding about knowing that your work empowers people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, nonprofits, and individuals succeed by giving them the tools and support they need to grow online. We're energized by new challenges and new possibilities—and we're just getting started!
Our RevOps team is looking for a Specialist to join us in our Waltham or Boston office, and help support and scale operations across our Go-To-Market organization.
A successful Revenue Operations Specialist will combine strong analytical skills, systems knowledge, and operational problem-solving to make our revenue teams more efficient and effective. In this role, you will partner with Sales, Customer Success, Marketing, Enablement, and other GTM teams to improve processes, build scalable solutions, maintain high-quality data, and turn business needs into effective operational workflows. You will have the opportunity to grow your technical and analytical capabilities while contributing directly to initiatives that impact how our revenue organization operates.
What You'll Do:
- Support cross-functional Revenue Operations initiatives by gathering requirements, analyzing existing processes, identifying opportunities for improvement, and helping implement scalable solutions across the GTM organization.
- Partner with Sales, Customer Success, Marketing, Enablement, and other stakeholders to translate business needs into clear operational and system requirements.
- Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, reports, dashboards, and other enhancements across the Salesforce ecosystem.
- Support the implementation of new GTM processes and business requirements, ensuring solutions align with operational goals, established processes, and key performance indicators.
- Support solutions through testing, deployment, and post-launch validation to ensure new processes and system enhancements work as intended and deliver the expected business outcomes.
- Analyze GTM and customer lifecycle data to identify trends, surface opportunities, measure performance, and provide actionable insights to business stakeholders.
- Build and maintain reports and dashboards that provide visibility into sales performance, customer lifecycle metrics, productivity, and operational effectiveness.
- Improve data quality and integrity across revenue systems by maintaining consistent data definitions, reporting logic, documentation, and governance standards.
- Identify and implement AI-powered solutions that automate manual processes, accelerate analysis, improve productivity, and create efficiencies across Revenue Operations and GTM workflows.
- Troubleshoot system and process issues, investigate root causes, and support day-to-day operational requests through JIRA or similar ticketing and work management systems.
- Create and maintain clear technical and process documentation for workflows, system configurations, business requirements, and operational processes.
- Participate in agile operating processes, including backlog refinement, prioritization, testing, deployment, and ongoing optimization of Revenue Operations solutions.
Who You Are:
- 1–3 years of experience in Revenue Operations, Sales Operations, Customer Success Operations, Marketing Operations, Business Operations, or a related function.
- Strong analytical and problem-solving skills with the ability to use data to investigate business problems, identify trends, and develop actionable recommendations.
- Experience building reports and dashboards and translating business data into clear insights for stakeholders. Familiarity with BI or analytics tools such as Tableau is a plus.
- Understanding of go-to-market processes, sales metrics, and the customer lifecycle, with an interest in developing deeper expertise across the revenue organization.
- You bring an AI-first mindset and experience using tools such as ChatGPT, Claude, or similar technologies to improve analysis, documentation, problem-solving, and operational workflows.
- Proficiency in Excel or similar analytical tools
- Strong communication and interpersonal skills with the ability to gather requirements, document processes, and translate between business and technical stakeholders.
- Organized and detail-oriented with the ability to manage multiple priorities and contribute effectively in a fast-paced, cross-functional environment.
- Curious and proactive, with a desire to develop deeper technical, analytical, and operational expertise and take on increasing ownership over time.
- Bachelor's degree in Business Administration, Economics, Analytics, Finance, or a related field, or equivalent professional experience.
Preferred Qualifications:
- Hands-on experience with Salesforce configuration, administration, or business process automation.
- Salesforce Administrator or related Salesforce certification.
- Experience with Customer Success, sales engagement, marketing automation, or BI platforms.
- Experience with lead routing, lifecycle management, pipeline processes, customer segmentation, or other GTM operational workflows.
- Familiarity with SQL, SOQL, APIs, integrations, or advanced data analysis tools.
- Experience working in an agile environment or with ticketing and project management tools such as JIRA.
- Experience working in a SaaS or subscription-based business.
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Full Time Employees
$68,640 - $85,800 USD
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
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