Patient Coordinator

Patient Coordinator
Rockstar is recruiting for a modern skincare brand and medspa that restores and enhances facial balance and harmony through natural, intention-based beauty guidance. Founded in 2018, this brand combines medical-grade results with simplified routines, offering services like Botox, filler, biostimulators, threads, microneedling, facials, and a curated line of skincare products. With a loyal client base and media recognition, it delivers elevated, holistic experiences.
About the Company
This modern skincare brand and medspa is dedicated to restoring and enhancing facial balance and harmony through natural, intention-based beauty guidance. Founded in 2018, its mission is to deliver medical-grade results while simplifying skincare routines with impactful, fuss-free solutions. Its services include Botox, filler, biostimulators like PRFM and Sculptra, threads, microneedling, facials, and more. Its curated line of rejuvenating skincare products is formulated with safe, high-quality ingredients for all skin types and tones.
With a devoted client base and strong presence on social media, the brand offers both professional aesthetic services and transformative skincare experiences, guided by a holistic East-meets-West approach. It has been featured in leading media outlets, a testament to its commitment to excellence, authenticity, and a truly elevated customer experience.
About the Role
As a Patient Coordinator, you are the face of the brand — welcoming clients into its thoughtfully curated space and guiding them through their experience with warmth, knowledge, and care. This role is a blend of front-desk operations, personalized customer care, and confident sales. You will be a trusted resource for new and existing clients, often fielding inquiries about current promotions and converting those into booked services. Patient Coordinators help maintain the high standard of customer experience that defines the brand, ensuring every interaction reflects its values of intention, trust, and results-driven care.
Key Responsibilities
- Warmly greet and check in patients, ensuring a seamless, uplifting experience from arrival to departure
- Respond promptly and professionally to incoming phone calls, emails, and text messages
- Provide detailed information about services, products, and current promotions to prospective and returning clients
- Sell incoming leads from advertisements into booked appointments through personalized sales and service recommendations
- Upsell clients into the brand's skincare and tools
- Schedule and manage appointments across all locations
- Educate patients about the brand's skincare philosophy, treatment options, and product offerings
- Process transactions and protect sensitive patient and financial information
- Maintain the organization and visual presentation of the front retail space
- Manage and receive inventory, restocking as needed
- Foster long-term relationships with clients by building trust and providing expert guidance
- Communicate clearly with providers, medical assistants, and the rest of the team to ensure continuity of care
Perks & Customer Experience Enhancements
- You'll be part of a team that values natural and cutting-edge beauty services
- Access to a generous employee discount on products and services and free birthday treatments
- You'll play a vital role in creating meaningful, luxury-level experiences that keep the community engaged and loyal
Qualifications
- Strong interpersonal skills with a customer-first mindset
- Confident communicator with sales acumen and emotional intelligence
- Experience in a high-touch customer service, receptionist, or retail sales role
- Technically proficient with Google Workspace, Excel, Slack, and scheduling systems
- Ability to multitask in a fast-paced, detail-oriented environment
- Enthusiastic, kind, and collaborative team player with a solution-based attitude
- Experience in beauty, wellness, or medical aesthetics industry is a plus
Required Skills
Required Languages
🇬🇧 English