Customer Success Manager

Customer Success Manager
About Carrier
About This Role
 
Opportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend, improve comfort and drive digital adoption towards facility maintenance.
 
Job Description
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Own Customer Success & Satisfaction for identified accounts
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Responsible for delivering customer success KPIs and program outcomes
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Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at
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customer’s place
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Responsible for delivering planned revenue & upsell in the identified accounts
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Responsible to conduct weekly/biweekly status update meeting with customers
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Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure
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Take up status reporting and generate the program level status for executive reviews
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Responsible to successful execution and closure to Pilot Programs
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Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization
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Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time
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Conduct Pilot Programs
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Support Sales Activities as and when required
Required Qualifications
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Bachelor’s degree
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5+ years of experience in Customer Engagement & Success
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3+ years of Connected Buildings domain experience and IOT enabled digital products
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Able to travel at least 30% of the time (domestic)
Preferred Qualifications
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Graduate Degree
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Experience working with various Building Automation Systems
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Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.
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Proven ability to manage cross-functional teams without formal authority through influence and relationships
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Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)
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Ability to understand multi-faceted problems and work out a solution work with the larger delivery team
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Interpersonal skills for managing in a team framework
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Project management skills
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Strong Analytics Skills
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Superior presentation, written, and verbal communication skills
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Leadership skills to manage across functional teams
Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
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Health Care Benefits: Medical, Dental, Vision; Wellness incentives
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Retirement Benefits
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Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
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Disability: Short-term and long-term disability
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Life Insurance and Accidental Death and Dismemberment
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Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
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Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 1 September 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Required Skills
Required Languages
🇬🇧 English